Forescribe Glossary
What is Support Ticket Correlation?
Support Ticket Correlation links support issues to specific apps or vendors, providing a clear view of which tools are causing recurring problems or service disruptions.
Why it Matters
It helps businesses identify trouble spots in their software portfolio, improving vendor management and addressing issues proactively.
Benefits
- Correlates support tickets with apps
- Identifies recurring software issues
- Enhances vendor management
- Proactively addresses performance problems
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