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Forescribe Glossary

What is Priority Support?

Priority Support provides 24/7 dedicated customer assistance with faster response times, specialized agents, and higher escalation privileges for resolving platform or vendor-related issues.

Why it Matters

Critical for organizations that rely heavily on SaaS uptime and need immediate resolutions to avoid operational disruption. Enhances user trust and business continuity.

Benefits

  • 24/7 helpdesk
  • Fast response times
  • Dedicated support agents
  • Crisis management coverage
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