What is Engagement Score?
A measure of how actively users are engaging with an application, typically based on frequency, duration, and quality of interactions.
Why it Matters
Engagement scores help organizations understand how well tools are being adopted and utilized, guiding decisions on whether to continue, optimize, or discontinue software investments.
Benefits
- Provides a clear view of tool adoption
- Helps assess user engagement with software
- Identifies areas for improvement in software usage
- Helps optimize tool investments and reduce underutilized apps
