Forescribe Glossary
What is Dedicated CSM?
A specialized support representative assigned to a particular account or customer, ensuring a personalized experience and driving customer success.
Why it Matters
A dedicated CSM ensures that clients receive tailored support, maximizing the value of the software and addressing issues proactively, leading to higher customer satisfaction and retention.
Benefits
- Provides personalized support and guidance
- Proactively addresses customer needs and issues
- Helps customers maximize the value of their tools
- Improves customer retention and satisfaction
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